Refund Policy

Effective date: October 11, 2026

MagicMachina Panel is digital software with immediate access to premium features after license activation. Purchases are generally final, except for the circumstances described below and rights required by law.

Support-first approach to technical problems

Software updates, browser changes, and changes to supported third-party websites can occasionally cause bugs. A minor cosmetic issue or temporary inconvenience does not automatically qualify for a refund. If a problem occurs, please contact us and give us a reasonable opportunity to investigate, troubleshoot, and provide a fix or workaround.

We will make reasonable efforts to address significant disruptions to purchased features. We cannot indefinitely refuse a valid refund merely because a fix is planned or under development. If a paid feature remains materially unusable and a reasonable remedy is unavailable, we will review an appropriate refund or other remedy.

When refunds may be available

Refunds may be considered for duplicate or erroneous charges, inability to deliver or activate a purchased license, material differences between advertised and delivered functionality, and significant unresolved technical problems. Refunds or other remedies will also be provided where required by applicable law. We assess other requests individually.

Change of mind and short-term use

We generally do not offer refunds solely because a customer changes their mind, no longer needs the product, or has finished using premium features after successful delivery. We encourage customers to try the free features and review plan details before purchase.

Subscriptions and cancellation

Monthly and yearly subscriptions renew according to the terms disclosed at checkout. Customers may cancel future renewals using the billing options provided with their purchase. Cancellation does not itself refund a past charge. Access following cancellation is governed by the paid period and license status shown at purchase.

Founding Lifetime

A Founding Lifetime license covers eligible MagicMachina Panel Pro functionality for the supported lifetime of that product, not every future MagicMachina product or service. It is not a promise of perpetual operation or compatibility with every future browser or third-party website change.

How to request support or a refund

Email magicmachina.help@outlook.com with your order number, purchase email, and a description of the issue. For technical problems, screenshots or steps to reproduce may help. Do not email full payment-card details. We aim to investigate and offer a reasonable resolution before refunding an otherwise functional purchase.

Payment provider and legal rights

Payment processing and some refund decisions are handled by Lemon Squeezy, which may issue refunds under its own terms or dispute procedures. Nothing in this policy overrides mandatory consumer rights or limits remedies that cannot lawfully be excluded.